Return Policy

Our Commitment

At roomexpert, we are committed to providing high-quality online painting education. We want every student to feel confident in their course enrollment decision. This Return Policy outlines our refund procedures for online courses.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all course purchases. If you are not satisfied with your course within 30 days of enrollment, you may request a full refund, provided you meet the following conditions:

• The refund request is made within 30 days of the original purchase date
• You have completed less than 25% of the course content
• You have not downloaded or saved course materials extensively
• You provide brief feedback about your experience

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at admin@roomexpert.world
• Include your order number and registered email address
• Provide a brief explanation of why the course did not meet your expectations
• Allow 5-7 business days for processing

Refund Processing

Once your refund request is approved:

• Refunds will be issued to the original payment method
• Processing typically takes 5-7 business days
• You will receive a confirmation email once the refund is processed
• Your access to the course will be revoked immediately
• Bank processing times may vary and can take an additional 3-5 business days

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Requests made after 30 days from the date of purchase
• More than 25% of course content has been accessed or completed
• Course materials have been extensively downloaded or distributed
• Violations of our Terms of Use have occurred
• Technical issues related to your device or internet connection
• Change of mind after the 30-day period

Promotional and Discounted Purchases

Courses purchased during promotional periods or with discount codes are subject to the same refund policy. However, if you received the course as part of a bundle, the refund will be calculated based on the individual course value.

Gift Purchases

If a course was purchased as a gift, the refund will be issued to the original purchaser, not the recipient. The 30-day guarantee begins from the date of the original purchase, not from when the gift was redeemed.

Technical Issues

If you experience technical difficulties accessing course materials:

• Contact our support team immediately
• We will work to resolve technical issues within 48 hours
• Technical problems will not count against your 30-day guarantee period
• Extended access may be provided if technical issues delayed your learning

Partial Refunds

Partial refunds are not offered. Refunds are processed on an all-or-nothing basis according to the terms outlined above. If you have purchased multiple courses, each is subject to its own refund terms.

Course Updates and Changes

We occasionally update course content to improve quality and relevance. Updates do not entitle students to refunds, as they enhance the learning experience. Students with lifetime access will benefit from all future updates at no additional cost.

Disputes and Chargebacks

If you have concerns about a purchase, please contact us directly before initiating a chargeback with your bank. Chargebacks filed without prior communication may result in immediate account suspension and denial of future enrollment.

Exceptional Circumstances

We understand that life brings unexpected challenges. If exceptional circumstances prevent you from completing a course beyond the standard refund period, please contact us. We will review requests on a case-by-case basis and may offer alternatives such as:

• Extended access periods
• Course transfers to different programs
• Account credit for future purchases

Changes to This Policy

We may update this Return Policy periodically. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will govern your refund rights.

Contact Us

For refund requests or questions about this policy, contact us:

roomexpert
1929 Davenport Rd, Toronto, ON M6N 1C3, Canada
Phone: +1 416 658 0808
Email: admin@roomexpert.world